Frequently asked questions

Return

  • Where can I request a return number?
  • How does the return process work?
  • What are the return conditions?
  • How long do I have to request a return?
  • Do I need to pay for my return?
  • Do I receive a confirmation when the return has been delivered?
  • Do I need to save my proof of shipment?
  • Why is my return not yet processed?
  • What do I do when my return is not refunded yet?
  • I returned an item and it was incorrectly refunded or replaced

Exchange

  • Can I exchange my products?
  • I am not satisfied about a product, what should I do?
  • I have received a damaged product, what can I do?
  • What should I do in the event of transport damage?
  • Can I return products which I bought in another shop?
  • When can I expect my refund?

 

More questions?

Our customer service is available daily from 9am - 5pm. Call: +31(0)348-407172 or send an email: customerservice@lodger.com.


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