Frequently asked questions

When you order before 16:00 (CET) on working days your order will be shipped the same working day with DPD Service. Did you place an order after 4pm, it will be shipped the next working day. You will receive tracking information via e-mail when your parcel has been shipped.

The first attempt to deliver will be 1 or 2 working days after shipment for the Netherlands and Belgium. In other countries this will be 4 and 5 working days. You will find all shipment information here. 

Please note: due to the Holiday season, delivery may take longer than usual.

Lodger endeavours to deliver your package as soon as possible. On working days, orders placed before 16:00 (CET) will be shipped the same day. Your order will be updated via the tracking information and you will receive this when your order has been shipped.

On working days, after 16:00 (CET), shipment will take a day longer, since your order will be shipped the next day. On weekends, your order will be shipped on Monday. It is always possible that your package is delayed, we are very sorry for this. If shipping takes too long, please contact our customer service.

Delivery time for Netherlands and Belgium are 1-2 working days. Delivery in other countries of Europe will take 3-4 working days. Pay attention: we only ship on Saturday in the Netherlands and Belgium.

* Shipping in the Netherlands & Belgium is free for orders above €50

See here the shipping times during the Holidays

When you are not at home, firstly, DPD attempts to deliver at your neighbours. When this is not possible, you will receive a not-at-home note and you can arrange a new delivery date or DPD tries to deliver it the next day.

We do our utmost best to deliver as soon as possible. Unfortunately, it can happen that your package is delayed. Please check your tracking information for additional information. When delivery is taking too long or in case you have any uncertainties, please do not hesitate to contact our customer service.

Orders are always carefully packed for shipment. The parcels will be shipped by DPD. DPD only delivers on working days at home and work addresses. In the Netherlands and Belgium, DPD also delivers on Saturdays.

We only deliver on weekdays, Holidays excluded. In the Netherlands and Belgium we deliver on weekdays and on Saturday. We do not deliver on Sunday or Holidays. You can find more information about the delivery times around the Holidays here.

Only for shipping in the Netherlands. You are able to pick up your order when you are nearby Woerden, The Netherlands. In the check out process, you can select if you want to pick it up. We will make sure your order is ready for pickup at 11:00 the next working day (monday to friday) . Packages can only be picked up on working days between 09:00-17:00 (CET) in Woerden.

We are sorry to hear that your package is delayed. This unfortunately happens sometimes. Firstly, check if you received an order confirmation, this can take 1 hour up to 24 hours. If you did not received a confirmation, please contact our customer service. Something propably went wrong when placing your order.

Did you receive an order confirmation? Then you can track your order via Track & Trace from DPD to check the status of your order. We do not deliver on Saturdays. You can find the delivery time for each country here. If it takes too long to deliver, please do not hesitate to contact our customer service.